About Us

Thoroughly Good is owned by Kerry and Paul and we provide professional commercial and domestic cleaning services across Fleet, Hook, Hartley Wintney, Yateley, Sandhurst, Crowthorne, Wokingham, Camberley, Farnborough and Blackwater.

About Thoroughly Good

Thoroughly Good is an owner-managed commercial and domestic cleaning company serving small businesses and homes across Fleet, Hook, and surrounding areas. We launched Thoroughly Good because we saw the same problems happening repeatedly in the cleaning industry:

Cleaning companies that are impossible to reach when something goes wrong
Different cleaners every week who don't know your space or your standards
Unreliable service with last-minute cancellations
Hidden charges and surprise fees that appear on invoices
Account managers juggling 50+ clients who can't give you personal attention

Our Approach

We knew there had to be a better way. So our approach to commercial cleaning and house cleaning is different and simple.

1. Deal Directly With The Business Owners

You work with Paul & Kerry directly - not an account manager juggling 50+ other clients. When you call, you speak to us. When you have a question, we answer it personally.

2. Same Cleaners, Every Single Time

We send the same dedicated cleaning team to your office or home every time. They learn your space, your preferences, and your standards. No strangers. No surprises.

3. 24-Hour Response Guarantee

We know unresponsiveness is the #1 complaint about cleaning companies. We guarantee a response within 24 hours - usually within 2 hours.

4. Fixed, Transparent Pricing

Fixed monthly pricing based on your needs. No hidden charges. No surprise fees.

Who We Work With

Commercial Cleaning Clients - We provide office cleaning and commercial cleaning services to small businesses across Fleet, Hook and surrounding areas, including:

Professional services firms
Small businesses - estate agents, accountants, solicitors, hair salons and any others who need us!
Medical and dental practices
GP surgeries, dental clinics, physiotherapy practices
Small offices
5-20 employee businesses who need reliable daily or weekly cleaning

Our commercial cleaning services include daily office cleaning, weekly/monthly business cleaning, deep cleaning, and ad hoc cleaning

Domestic Cleaning Clients - We currently serve over 40 households across Fleet, Hook and surrounding areas with regular house cleaning services.

Weekly house cleaning
Fortnightly home cleaning
Monthly domestic cleaning
One-off deep cleaning

98% of our domestic clients use us on an ongoing basis - a reflection of the consistent quality and reliability we deliver.

Our Team

We're Paul and Kerry, the founders and owners of Thoroughly Good. We have built a dedicated team of experienced, professional cleaners. Every member of our cleaning team has been:

Personally selected by us
Thoroughly reference-checked
Trained to our standards
Given ongoing support and development

We're all local to the Fleet and Hook area. We're growing steadily, and we're looking to work with businesses and homeowners who value quality, reliability, and personal service over simply finding the cheapest option.

Ready to Experience the Difference?

If you're tired of unreliable cleaning companies and you're looking for professional commercial cleaning or domestic cleaning services that you can actually depend on, we'd love to work with you. Whether you need:

Regular office cleaning for your business
Regular house cleaning for your home
Professional cleaning for your small business
Reliable commercial cleaning you can trust

We provide the consistent, responsive service you deserve. Contact us now to find our more 👇

Our Values

We believe in a genuine partnership approach with every client, whether you're a small business needing office cleaning or a homeowner needing regular house cleaning. Our core values guide everything we do:

Honesty & Commitment
We do what we say we'll do. Every time. No excuses.
Client & Team First
We make decisions based on what's best for our clients and our cleaning team - not just what's easiest for us.
Consistent, High-Quality Service
Whether it's your first clean or your 100th, you get the same high standards every time.
Flexibility
We adapt our cleaning services to meet your specific needs, schedules, and preferences.
Open Communication
We believe in clear, fast, honest communication. No hiding. No delays. No runaround.

Our Commitments To You

24-Hour Response Guarantee

We know unresponsiveness is the #1 complaint about cleaning companies - both commercial cleaners and domestic cleaners.

When you call or email, we guarantee a response within 24 hours. In reality, we usually respond within 2 hours during business hours, because we actually care about providing excellent service.

Same Cleaners, Every Time

Whether you're an office needing commercial cleaning or a home in needing domestic cleaning, we send the same dedicated cleaning team every time.

No strangers turning up unexpectedly. Your cleaners learn your space, your preferences, and your standards. This consistency is what sets us apart from other cleaning companies.

Owner Accessibility

You deal directly with Paul and Kerry - the business owners.

Not an account manager managing 50+ other accounts. Not a call center operator reading from a script. Not anautomated system.

When you need us, you get us. Directly.

Fixed, Transparent Pricing

We quote a fixed price based on size, cleaning frequency, and specific requirements. That's what you pay. No variations. No hidden extras. No surprise charges appearing on your invoice.

Local & Personal

We live locally in the Fleet and Hook area. We're part of this community. We shop on the same high streets, use the same businesses, and raise our families here.

Our reputation in this community matters enormously to us. Every client - every office we clean, every hom ewe clean - matters to us personally.

We're not a franchise. We're not a large regional company with hundreds of clients. We're Kerry and Paul, working hard to build a cleaning business based on trust, reliability, and doing excellent work.

Why Businesses & Homeowners Choose Thoroughly Good

Small businesses choose us for commercial cleaning because:

They're tired of unreliable office cleaners
They want to deal directly with the owners, not an account manager
They value consistent quality over cheap prices
They need responsive service they can actually depend on

Homeowners choose us for domestic cleaning because:

They want the same cleaner who knows their home
They appreciate our 98% client retention rate
They value reliability and consistency
They like supporting a local, family-run business

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